Terms and Conditions for Landscaping Norbiton Services

These Terms and Conditions set out the basis on which landscaping services are provided by us to customers requiring landscaping Norbiton and related outdoor works. By requesting a quotation, making a booking, or allowing work to commence, you agree to be bound by these terms. They are intended to create a clear and fair framework for both parties, covering the booking process, payments, cancellations, liability, waste handling, and the legal rules that apply to our services.

Throughout this document, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer receiving the landscaping service. These terms apply to a wide range of work, including but not limited to garden maintenance, turfing, planting, pruning, fencing, patio-related landscaping work, and general outdoor improvement services. They are designed to support professional service delivery while keeping expectations transparent.

If any part of these terms is unclear, the version in force at the time of booking will apply. We may update these terms from time to time to reflect changes in operational practice, legal requirements, or service structure. Any change will not affect an existing confirmed booking unless required by law or agreed in writing. Use of our services after any update will be treated as acceptance of the revised terms for future work.

1. Booking Process

To arrange landscaping services in Norbiton, you may request a quotation or express an interest in a particular type of work. Any estimate or quotation we provide is based on the information available at the time and may depend on site conditions, access, materials, waste volumes, and the scope of the work. An estimate is not a fixed offer unless we clearly state otherwise. We may need to inspect the property before confirming the final price and schedule.

Once you accept a quotation, we will confirm the booking by message, email, or other agreed written format. A booking is only deemed confirmed when we have agreed the date, scope, and commercial terms. We may request a deposit or advance payment before reserving a slot in our schedule. You are responsible for ensuring that all details you provide are accurate, including property access, parking restrictions, relevant permissions, and any known hazards that could affect the work.

We reserve the right to decline or postpone a booking if the requested work is unsafe, outside our capacity, affected by weather, or impracticable for reasons beyond our control. If access is limited or the site conditions differ substantially from the original description, we may revise the quotation before proceeding. Any agreed start date is approximate unless expressly stated as fixed. For larger landscaping projects, phased scheduling may be used to reflect the availability of materials, labour, and specialist subcontractors.

2. Scope of Services

Our landscaping Norbiton services are provided in accordance with the agreed specification only. Any tasks not expressly included in the quotation or written scope are treated as extras and may incur additional charges. This includes changes requested after work has started, unforeseen ground conditions, additional waste, or amendments to design, materials, or finishing. We will normally seek approval before carrying out extra work, unless urgent action is required for safety or to prevent damage.

We aim to use reasonable skill and care in delivering all services. However, landscaping outcomes can be affected by seasonal conditions, weather, soil type, drainage, pre-existing defects, and plant behaviour. Because living materials are naturally variable, we do not guarantee survival or appearance unless a specific written guarantee has been provided. Any maintenance responsibilities after completion should be agreed separately if required.

Where materials are supplied by us, we may substitute items of similar quality and appearance if the original item becomes unavailable, provided the change does not materially reduce the agreed standard. We may also recommend adjustments to the scope where doing so would improve durability, safety, or compliance with relevant rules. You are responsible for confirming any design preference, boundary issue, or neighbouring property concern before work begins.

3. Payments and Charges

All prices are quoted in pounds sterling unless stated otherwise. The price may be fixed, staged, or based on time and materials, depending on the nature of the work. Unless we agree a different arrangement in writing, payment is due in full on completion of the work. For larger or multi-stage projects, we may require interim payments linked to milestones, delivery of materials, or commencement of a new phase.

Invoices must be paid by the due date shown on the invoice or written confirmation. If a deposit is requested, that deposit may be non-refundable except where cancellation rights under these terms or applicable law require otherwise. Late payments may result in work being paused, postponed, or withheld. We reserve the right to charge reasonable administrative costs and statutory interest on overdue sums where permitted by law.

Any variation to the original plan may affect the final price. This includes but is not limited to increased labour time, additional waste removal, extra materials, urgent bookings, or site conditions that could not reasonably be identified in advance. Where a price increase is necessary, we will aim to notify you before proceeding. Payment does not affect your statutory rights in relation to any service carried out with reasonable care and skill.

4. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving us reasonable notice. If you cancel after we have reserved time, ordered materials, or arranged labour, we may retain part or all of any deposit to cover our losses, administration, and non-recoverable costs. The exact amount retained will be proportionate to the expense already incurred. Where a cancellation is made with sufficient notice and no costs have been incurred, any refundable balance will be returned within a reasonable time.

If you request a change to the date or scope of work, we will try to accommodate it, but we are not obliged to do so if it would disrupt planned operations or create additional cost. We may also need to reschedule due to poor weather, supplier delays, access issues, or health and safety concerns. In such cases we will offer a new date where possible, but we are not responsible for indirect losses caused by the postponement.

Should you fail to provide access on the agreed day, or should the site be unavailable due to an issue within your control, we may treat this as a late cancellation and charge reasonable costs. Repeated postponement, non-communication, or refusal to allow safe access may lead to termination of the booking. Any materials already purchased for your project may remain payable where they cannot be returned, reused, or cancelled without charge.

5. Customer Responsibilities

You must ensure that the property is ready for the agreed service. This includes safe access, removal or securing of fragile items where appropriate, and disclosure of any hidden hazards such as underground services, unstable surfaces, protected structures, or aggressive pets. If you are aware of restrictions affecting the work, you must tell us before the service starts. We may refuse to continue where a concealed risk is discovered and there is an immediate concern for safety or legal compliance.

You are responsible for obtaining any permissions, consents, licences, or approvals required from landlords, neighbours, management companies, or local authorities unless we have expressly agreed in writing to obtain them on your behalf. If the site is subject to boundary issues, shared access, or special conditions, you must make these known before the work begins. We are not liable for disputes arising from inaccurate or incomplete information supplied by you.

Where you supply materials, plants, fixtures, or equipment, you remain responsible for their quality, suitability, and compliance with any relevant rules. We may refuse to use items that appear unsafe, inappropriate, or likely to fail. If customer-supplied materials are defective, we are not responsible for resulting delays, rework, or reduced performance, unless the defect should have been obvious to us and we continued without raising concern.

6. Liability and Limitations

We will carry out landscaping work with reasonable skill and care. However, we are not responsible for losses caused by events outside our reasonable control, including severe weather, third-party interference, vandalism, supply interruptions, or pre-existing site conditions that were not visible at the time of inspection. Nothing in these terms excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

To the fullest extent permitted by law, our liability for any claim arising out of a booking or service will be limited to the total amount paid or payable for the specific work giving rise to the claim. We are not liable for loss of profit, loss of enjoyment, loss of opportunity, indirect loss, or consequential loss, except where such exclusion is prohibited by law. This limitation applies whether the claim is in contract, negligence, or otherwise.

We are not responsible for deterioration that occurs as a natural consequence of weather, use, settling, plant growth, drainage failure not caused by us, or ordinary wear and tear. For living materials and surfaces affected by natural movement, some variation is expected. If a defect results directly from our workmanship, and the issue is reported within a reasonable time after completion, we will assess it fairly and, where appropriate, offer remedial action at our discretion or as required by law.

7. Waste Removal and Regulatory Compliance

Where our work generates waste, we will handle it in accordance with applicable waste regulations, environmental duties, and duty-of-care requirements. This may include the segregation, transport, and lawful disposal of green waste, soil, rubble, timber, packaging, and other materials. We will only remove waste that has been included in the agreed service or expressly authorised by you. Waste transfer, disposal, and recycling will be arranged through lawful and appropriate channels.

You must not ask us to dispose of hazardous, clinical, asbestos-containing, or illegally deposited materials unless we have expressly agreed and are authorised to deal with them. If such materials are discovered during a project, work may be paused until a safe and lawful plan is agreed. Additional charges may apply for special handling, containment, or licensed disposal. We may also be required to notify the relevant authorities if unlawful waste is identified on site.

Any waste left on site following completion becomes your responsibility unless otherwise agreed. If you ask us to leave materials for reuse, composting, or later collection, that arrangement must be confirmed in writing. We are not responsible for items removed in accordance with the agreed scope once they have left the site. Compliance with environmental and waste rules may require us to amend the original plan if doing so is necessary to remain lawful and responsible.

8. Complaints, Inspection, and Completion

If you believe the service has not been delivered in accordance with the agreement, you should notify us within a reasonable time after completion. We may ask for photographs, a site inspection, or further details to assess the issue properly. The opportunity to inspect the work is important, especially where the complaint relates to workmanship, materials, or items that may change quickly due to weather or use.

We will review any complaint in good faith and may offer rectification, replacement, or another reasonable remedy where appropriate. The remedy offered will depend on the nature of the issue and the extent to which it was caused by us. We are not obliged to rectify matters that arise from misuse, lack of maintenance, third-party interference, or circumstances outside our control. Completion is deemed to have occurred once the main agreed work has been carried out, even if minor snagging items remain.

Any snagging items must be reported promptly so that they can be addressed while the work remains fresh and records are available. If you decline a reasonable remedial offer, or if access is refused after a valid complaint has been acknowledged, the matter may be treated as closed. This does not affect any rights you may have under consumer law that cannot be excluded or limited by contract.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer protection law gives you the right to bring proceedings in another jurisdiction. If any clause is found to be unlawful, invalid, or unenforceable, the remaining clauses will continue in full force and effect.

Nothing in these terms is intended to reduce or remove your rights under applicable consumer legislation. If there is any inconsistency between these Terms and Conditions and mandatory legal rights, the legal rights will prevail. By booking landscaping Norbiton services, you acknowledge that you have read, understood, and agreed to these terms as the basis of the contract between us.